Terms & Conditions

Welcome to Nivas Mitra. By downloading, accessing, or using our mobile application, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using the service.

1. Acceptance of Terms

By creating an account, logging in, or using the Nivas Mitra application, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these terms, please discontinue using the service immediately.

2. Scope of Services

Nivas Mitra provides an integrated mobile platform for property rental management, housing society operations, maintenance collection, visitor pass logs, amenity/hall bookings, and community communications. Users may access role-specific features including Landlord, Tenant, Main Pramukh (Society Admin), Sub Pramukh, Resident, or Gate Security Watchman.

3. Account Security & Verification

You are responsible for maintaining the confidentiality of your mobile login credentials and OTP verification codes. You agree to provide true, accurate, and complete information regarding your properties, tenant agreements, society flats, and personal details.

4. Society Administration & Roles

Society Pramukhs and Admins are responsible for managing wings, blocks, resident records, notice broadcasts, and gate guard assignments. Pramukh role reassignment or resignation transfers administrative access to the newly appointed Main Pramukh while retaining view-only permissions for prior records where applicable.

5. Maintenance, Rent & Payments

Nivas Mitra enables digital recording of rent payments, maintenance bill generation, security deposit tracking, and expense ledgers. Nivas Mitra acts as a digital record-keeping and notification platform and is not responsible for monetary disputes between landlords, tenants, or housing societies.

6. Amenities & Community Hall Bookings

Community hall and amenity bookings are subject to availability and approval by Society Admins. Users must adhere to society timing rules and deposit guidelines specified during booking requests.

7. Security Guard & Gate Visitor Logs

Gate security watchmen use Nivas Mitra to log visitor check-ins, entry approvals, and shift attendance. Users consent to entry records and visitor activity logs being stored for security and verification within the society.

8. User Conduct & Prohibited Uses

Users agree not to upload false information, misuse community communication tools, or engage in unauthorized access. Any misuse of gate logs, resident directory details, or administrative tools may result in account suspension.

9. Limitation of Liability & Updates

Nivas Mitra is provided on an "as is" and "as available" basis. We reserve the right to modify features or update these terms at any time. Continued use of the platform constitutes your agreement to updated terms.

10. Contact & Support

For support or queries regarding these Terms, please contact our administrative team through Settings > Help & Support or email app.support@codelineinfotech.com.