Support Center

Need assistance with Nivas Mitra? We are here to help.

Urgent Society Emergency: Please contact your Society Admin directly via in-app chat or call your registered security watchman gate desk.

Contact Us

Choose the channel that best matches your need. Our team typically responds within 24 hours on business days.

Operating Hours

9:00 AM – 7:00 PM IST

The fastest way to resolve an issue is directly through the Nivas Mitra mobile application:

1

Open the Nivas Mitra app and go to the Menu (☰) or your Profile tab.
2

Tap on Help & Support or Contact Admin to message your Society Admin.
3

To log a maintenance, water, electricity, or security issue, tap Raise Complaint and attach photos if needed.
4

Track your ticket resolution progress in real-time under My Complaints.
5

For app bugs or system errors, tap Escalate to App Support to send an automated diagnostic log.

Tap Forgot Password? on the login screen and enter your registered mobile number or email address. You will receive a One-Time Password (OTP) to create your new password securely.
Maintenance bill calculations and dues are configured directly by your Society Admin or management committee. Please raise a ticket under Raise Complaint → Billing Issue or contact your Society Admin.
Navigate to My Units → Select Unit → Manage Tenant. You can add a new tenant's phone number and lease period to send them an onboarding invite, or archive a previous tenant's tenancy.
Inside the app, go to Profile → Settings → Notifications to customize your preferences for rent reminders, gate approvals, visitor alerts, and society announcements.
Go to Profile → Settings → Account Security → Delete Account or send an email to privacy@nivasmitra.app with your registered mobile number. Your personal profile and associated credentials will be permanently erased.
Society Admins can verify watchman credentials and active shifts in the Admin Dashboard → Staff & Security section. If the device was changed or password forgotten, the Admin can issue a one-time login reset code.

Overview of permissions and capabilities based on your assigned user role:

Role	Access & Permissions
Society Admin	Full management of units, residents, billing ledger, broadcast notices, hall bookings, and security staff.
Landlord	Manage owned properties, review tenant lease terms, track rental dues, and view society notices.
Tenant / Resident	View & pay maintenance, receive visitor alerts, raise complaints, book amenities, and chat with admin.
Gate Watchman	Log visitor entry/exit, record vehicle numbers, verify resident approval, and report gate emergencies.

Still have questions or encountered an issue? Email us directly at app.support@codelineinfotech.com